Last Updated: November 2025
At Prime, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase on our website.
1. Information We Collect
When you visit our site, we may collect the following information:
- Personal Information: Name, shipping address, billing address, email address, and phone number.
- Payment Information: Collected securely by our payment providers (we do not store your card details).
- Order Details: Items purchased, order value, and shipping preferences.
- Device Information: IP address, browser type, operating system, and activity on our site.
- Cookies: Used to enhance your browsing experience and personalize content.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order updates, tracking details, and customer support messages
- Improve our website, products, and services
- Prevent fraudulent transactions and protect against misuse
- Provide personalized marketing and promotions (only if you opt in)
3. How We Share Information
We may share limited information with:
- Shipping carriers to deliver your order
- Payment processors to complete secure transactions
- Service providers that help operate our website (e.g., analytics, email services)
We never sell or rent your personal data to third parties.
4. Data Retention
We keep your personal information only as long as needed for legal, business, or security purposes.
When your data is no longer required, we safely delete or anonymize it.
5. Cookies
Cookies help us remember your preferences and analyze website traffic.
You can disable cookies anytime in your browser settings, but some site features may not function properly.
6. Security
We use SSL encryption and secure servers to protect your personal data.
While we take every reasonable precaution, no online system is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing emails at any time
- Request details of the information we hold about you
To make a request, please contact us at [email protected] (replace with your actual email).
8. Children’s Privacy
Our website is not intended for children under 13 years old.
We do not knowingly collect personal information from minors.
9. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 [email protected]